Domestic (US) Shipping
- For orders that qualify for free shipping, you just have to pick the free shipping during checkout.
- Ground shipping or priority shipping cost will be shown at checkout when you have item(s) in your cart, shipping cost varies depending on the size and weight. We will use either USPS or UPS to ship your order.
- For Expedited shipping, please contact us BEFORE placing your order as Expedited shipping will cost more (this is out of our control) as the prices are set by the shipping carriers.
Shipping Address (US)
- Please make sure to fill in the correct shipping address with all the required information, so that we can ship your order to you. Once an order has been placed, we cannot make any changes to the shipping address that you have entered. If your order has to be cancelled due to incorrect shipping address, the Refund Policy for a cancelled order will apply. Please see the Refund Policy below for additional details.
- If your is order is returned back to us due to: invalid address, delivery is refused or unclaimed, we will issue a refund minus the amount equivalent to 5% (US customers) of the total order (including any shipping cost). Shipping cost is NON-REFUNDABLE and the 5% covers the non-refundable fees we have to pay to the payment processor.
Insurance
- All orders are shipped without insurance. BEFORE placing your order, if you would like to purchase insurance for your item(s), please contact us.
- Our responsibility for delivery for uninsured packaged ends when the uninsured packages are handed over to the shipping carriers. The shipping carriers are responsible for the handling of your packages at that point, so please contact them. When placing an order without insurance, the Buyer agrees to take on the risk of damage or loss and not to file a chargeback claim.
For international customers: No International Shipping Option at the moment
NOTICE: While we would love to share our passion of Bricks Plus Diecast with everyone over the world, please understand that at the moment, we are not shipping internationally. If you are not in the United States, we CANNOT ship to you at this time, or to the address of any international parcel forwarding services.
Any orders placed that require to be shipped internationally will be cancelled and refunded minus the amount equivalent to 7% of the total orders, which covers the non-refundable fees we must pay.
Cancellation Policy
- If your order has not yet been shipped, you can request a cancellation by emailing service@bricksplusdiecast.com with your order number with the reason: you want to cancel. Our refund policy will apply to all cancelled orders, please see below.
- For all custom orders and bespoke orders are final and cannot be cancelled.
Refund Policy
- For cancelled orders, we will issue a refund minus the amount equivalent to 5% (US customers) of the total order (including any shipping cost). This amount covers the non-refundable fees we must pay to our payment processor, who processes your payment when you made the order.
To offer great prices and ship quickly, all sales are final once your order has been shipped (tracking number has been issued), so NO RETURNS/REFUNDs are accepted, we hope you understand. If there is an issue with your package upon delivery, please contact us at contact@bricksplusdiecast.com right away.